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‎01-16-2012 12:22 PM

HP Recommended
Printer PHOTOSMART B110 Mac Osx Lion the HP utility say: device status: "PEN FAILURE, INK SYSTEM FAILURE" supplies: "PRINTHEAD IS MISSING" so what I have to do? to change ink cartridge? thanks
1 REPLY 1

‎07-27-2012 03:54 AM - last edited on ‎04-19-2016 10:48 AM by HP Administrator

HP Recommended

Hi

Try cleaning the printhead as described in the link below

http://support.hp.com/us-en/document/c03401556

 

Step two: Clean the electrical contacts

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts. Follow these steps to clean the printhead.
Figure 4: Three areas to clean
Image: The three areas on the printhead to clean
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts
Image: Do not touch the electrical contacts
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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