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‎05-10-2017 02:17 PM

HP Recommended
Product: hp envy 5660
Operating System: macOS 10.12 Sierra

i just bought this printer and i have printed the same pic from all three of my devices with the same result. none of them come close to matching th original. they are less sharp and a much lighter color. any help would be much appreciated beofre i take it back

1 REPLY 1

‎05-12-2017 02:33 PM

HP Recommended

Hello, @Dean56 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are getting bad print quality on your new Envy printer. To isolate the issue further, I’d suggest making a copy on the printer. Place a color document face down on the scanner glass and press the color copy option on the printer control panel. Let me know if it makes a good copy or not.

 

If the copy also comes out faded, then go to http://hp.care/2pt2kFy and perform the steps under “Solution 7”.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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