cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Dean56
New member
1 0 0 0
Message 1 of 2
119
Flag Post

print color doesnt match original

HP Recommended
hp envy 5660
macOS 10.12 Sierra

i just bought this printer and i have printed the same pic from all three of my devices with the same result. none of them come close to matching th original. they are less sharp and a much lighter color. any help would be much appreciated beofre i take it back

1 REPLY 1
Dvortex
Retired
Retired
9,855 9,289 925 1,633
Message 2 of 2
Flag Post
HP Recommended

Hello, @Dean56 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are getting bad print quality on your new Envy printer. To isolate the issue further, I’d suggest making a copy on the printer. Place a color document face down on the scanner glass and press the color copy option on the printer control panel. Let me know if it makes a good copy or not.

 

If the copy also comes out faded, then go to http://hp.care/2pt2kFy and perform the steps under “Solution 7”.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation