printer Envy 5644

[NJM6]

Hi

My HP Envy 5644 Printer doesn't print in colour anymore. Printer records ink status as full.

Recently replaced colour cartridge, cleaned heads and re-alingned. 

All signs show that it is working but no colour printing occurs.

Have used guidelines to check all options.

Any suggestions???????

Any help much required.

NJM6

[Rainbow23]

@NJM6,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print in color from your HP ENVY 5644 e-All-in-One Printer.

This issue could occur if the nozzles of the printhead that print in black are damaged or not working.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: Color or Black Ink Not Printing

Let me know how that works.

I hope you have a good day ahead.

[NJM6]

Hi

Thanks for your response. I tried all your tips before I posted and as stated, this did not solve the problem.

The ink cartridges supplied by HP Instant Ink do not have a vent to clean on them.

Any further suggestions would be much appreciated.

Thanks

NJM6

[Drakster]

Hello @NJM6, 

Thanks for reaching out to the HP Support Forums!

I understand that you're unable to print in color with your HP ENVY 5644 Printer.  I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Correct, you do not have a vent on your cartridges. The correct document for your printer is Color or Black Ink Not Printing. 

In the event that you have a defective ink cartridge, please send me a private message with your account number or email address. Confirm that the address on your account is correct. 

Please let me know. 🙂 

Your Trusted HP Instant Ink Services Specialist