printer error - "Please turn the printer off and then on"

[Robert_D]

Yes, that works,

Disabling UPnP on the printer fixes the issue. You can leave it enabled on BitTorrent Sync.

Robert

[JHRing272]

How does one disable UPnP on a Photosmart C410 all-in-one?

[JHRing272]

I just found my own answer to the above question.....  I used the browser and opened a session into the embedded web server (put the IP address of the printer into the URL on the browser).  I was able to go to Network Settings, Advanced, and disable UPnP.  I'm keeping my fingers crossed that this fixes the problem.  The c410 has been up over an hour now.....

[JHRing272]

Thanks go to Robert in his earlier post in this series.  He suggested that perhaps disabling UPnP on the printer itself.  I used the browser to go into my c410 setup screen (URL is the IP address for the printer) and went to the advanced network screen and disabled UPnP (Plug n Play).  The printer has been up over 12 hours, it used to go into a flashing fit with "Turn the printer off then on" on the screen after less than one hour.  The UPnP setting is on the Network Tab - Advanced Settings - UPnP. Click UPnP and there's an option to disable.

I have a similar problem with an old HP3310 AIO as well.  This same fix seems to have fixed its spurrious "divide by zero" error on the display as well.

[Silverm0]

Hi there,
I had the same problem with my HP OfficeJet Pro 8620.
when i connect it to the cable/wirless , it turn gives me a message error, B84216FE. and to trun off and back on
to solve this
1- Disconnect the LAN cable, or the ethernet cable.
(if it's connected to the wireless then when it's on, go to setting>tools and reset network to factory default)
2- Check the date and make it today's date (the day you are reading this)
3- connect to the wifi/ connect the cable and it should work