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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-13-2015 03:23 PM

HP Recommended
Product: envy 4500
Operating System: Microsoft Windows 10 (32-bit)

Please help me!!

 I have successfully installed the printer but i cant get it to show online on my laptop, ive downloaded the drivers for windows 10 from the hp help site and it has set up the printer but its still showing offline.

I can print via my phone and the printer is set up on my other laptop fine, I have no idea what to do next, Please Help!!

3 REPLIES 3

‎09-15-2015 08:31 AM

HP Recommended

Hello @Thomsk, and welcome to the HP Forums, I hope you enjoy your experience!


I see you're having issues regarding your print connectivity.  I'd like to help!

 

I would recommend removing the ink cartridges from the printer, and perform a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

 

I would also suggest downloading and running the HP Print and Scan Doctor.

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.

‎01-18-2017 02:39 PM

HP Recommended

My printer was working with the Lenovo, but suddenly thinks it is offline. The printer works fine with an older HP laptop.

‎01-19-2017 11:40 AM

HP Recommended

@yogi256

 

Welcome to the HP Forums    

I saw your post on HP ENVY 4500 is offline issue. I am happy to help you with this issue!

  • Set the default printer and unpause printing.
  • Reset the printer and check the connection status.
  • Reinstall the printer using HP Printer Assistant

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers

Sandytechy20
I am an HP Employee

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