printer says ink cartridge is damaged

[sooz01]

Hello, my printer was working ok, but the colours were not printing true to life.  I tried to print a print quality diagnostic page and this prompted it to say the ink cartridge is damaged. Now it won't print. Please help.

[Gemini02 · Accepted solution]

Hi @sooz01,

I see that you are getting a error message that the "ink cartridge is damaged". I would like to help you out today.

Please try these steps to see if it will resolve the issue.

A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP Officejet Pro 8...

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

[NGF]

Your problem is likely the same as mine - the firmware update from March is locking out non HP and possibly some older HP ink cartridges. This was done on purpose by HP. THe fix is to go back to an earlier firmware release for the HP Officejet 8610 printer - FDP1CN1502AR. I found it at [content removed] I downloaded it and installed it with no problems. I no longer have the problem.