printer stays in "idle" mode.

[somebrynley]

printer stays in "idle" mode. what, after all these years, happened??????

[The_Fossette]

Hi @somebrynley

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and I understand that the printer is idle and you are unable to print.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2nxksZS

Let me know how it goes. Looking forward to your reply.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[somebrynley]

I'll be away from laptop today but so far I've done the steps and got hung up at this screen:

Figure : Printers and Scanner window with multiple names of a printer in the list

Restarted laptop. Same screen upon clicking thru your email........now I'm almost quitting HP!

[The_Fossette]

Hi @somebrynley

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2nAPYVU

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!