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HP Recommended
Envy 4520

printer won't print. It tells me, "printer in use," but it ain't.

 

"HP COMMUNITY TEAM NOTE"

AndressaR_1-1716903062829.pngThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

 

4 REPLIES 4
HP Recommended

Hi! @MuddFlapp, Thanks for stopping by the HP Support Forums!

 

I understand you have issues printing from your printer and you are getting an error printer in use.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

As you mentioned you have issues printing from your printer and you are getting an error printer in use.

 

Please try few steps recommended below.

 

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

  1. Make sure your computer is connected to the Internet.

  2. In the Printers list, click your HP printer, and then click the Minus button () to delete it.

  3. Click the Add button ().

  4. Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

       NOTE:

    If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

    Figure : Example of the printer selection list

    Image: The Add window showing a selection of printers with one model selected.
  5. Click the Use or Print Using... menu.

  6. Select the name of your printer (if available) or AirPrint.

    Your new printer queue displays in the Printers list in an Idle status .

    Figure : Example of a newly added printer in the Printers & Scanners list

    Image: The printers and scanners windows with one printer in the printers list
  7. Try printing again.

 

Reset the printer

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the computer.

  1. Make sure the printer is idle, not making any sounds, before continuing.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button () to turn it on.

  8. Try printing again.

If the issue still persists reset printing system and readd the printer.

 

• Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

• Right-click the blank space in the Printers list, and then click “Reset printing system”.

• Click “Reset” in the confirmation window.

• Enter an administrator username and password, and then click “OK”.

• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.

• Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.

Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

 

 

Refer this article to further troubleshoot print job stuck in print queue.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

I have already tried deleting the printer and adding it back.  I have already done the power off and restarting my computer


@A4Apollo wrote:

Hi! @MuddFlapp, Thanks for stopping by the HP Support Forums!

 

I understand you have issues printing from your printer and you are getting an error printer in use.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

As you mentioned you have issues printing from your printer and you are getting an error printer in use.

 

Please try few steps recommended below.

 

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

  1. Make sure your computer is connected to the Internet.

  2. In the Printers list, click your HP printer, and then click the Minus button () to delete it.

  3. Click the Add button ().

  4. Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

       NOTE:

    If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

    Figure : Example of the printer selection list

    Image: The Add window showing a selection of printers with one model selected.
  5. Click the Use or Print Using... menu.

  6. Select the name of your printer (if available) or AirPrint.

    Your new printer queue displays in the Printers list in an Idle status .

    Figure : Example of a newly added printer in the Printers & Scanners list

    Image: The printers and scanners windows with one printer in the printers list
  7. Try printing again.

 

Reset the printer

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the computer.

  1. Make sure the printer is idle, not making any sounds, before continuing.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button () to turn it on.

  8. Try printing again.

If the issue still persists reset printing system and readd the printer.

 

• Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

• Right-click the blank space in the Printers list, and then click “Reset printing system”.

• Click “Reset” in the confirmation window.

• Enter an administrator username and password, and then click “OK”.

• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.

• Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.

Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

 

 

Refer this article to further troubleshoot print job stuck in print queue.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!



.  I am really frustrated with my HP printer

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
HP Recommended

Hi,

HP printer is offline or unavailable

 

JessikaV_0-1718210055161.png

JessikaV_1-1718210069460.png

JessikaV
HP Support Community Administrator

I work on behalf of HP
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