problem scanning to usb drive

[mmi-inc]

I have had a problem using the "scan to usb" function on the Officejet Pro 8620.

I insert the usb into the slot for scanning the drive and led on the printer flashes as if it is reading it.

I will wait for a while... the flashing will stop,  but it never recognizes the usb drive.

Is there something special i need to do... or a certain type of thumb drive i need to use to make this function usable??

What am I missing?

[Drakster]

Hi @mmi-inc,

Welcome to the HP Support Forums!

I see that you're unable to scan to a USB flash drive on your HP Officejet Pro 8620 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I understand how frustrating it is trying to get a flash drive working. I see that the USB drive flashes as if being read, but nothing happens. It sounds like something is wrong with the printer's firmware or there is an issue with the USB drive.

I would do a hard reset to see if that will resolve the issue.

• Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
• Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
• Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
• Updating the printer's firmware. Click here for the download.
• Try the USB drive again.

I would try a Partial or Semi-Full Reset. I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it.

If the issue persists, please try a different flash drive or format the current flash drive. To see if that helps.

What size is the USB flash drive? Please ensure you're not exceeding the maximum size.

• The printer does not support encrypted USB flash drives.

Printer Specifications for HP OfficeJet Printers

Supported USB flash drives

NOTE: HP has fully tested the following USB flash drives with the printer:

1. SanDisk Cruzer Micro: High-speed, 0120-256, 256 MB
2. Iomega Micro Mini: Full-speed, 064-0417450-YCAE032171, 128 MB
3. Kingston DataTraveler II: High-speed, KF112504 f5274-006, 128 MB and 256 MB
4. Lexar Media JumpDrive: 256 MB

    NOTE: You might be able to use other USB flash drives with the printer. However, HP cannot guarantee that they work correctly with the printer because they have not been fully tested.

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!