problems with hp officejet pro 8610 printing labels

[grandmakeith]

I have a new HP offficejet Pro 8610 less than 6 months old. I was printing address lables (Avery 8160) and everything seemed fine after the first group then when I started the second set they were out of alignment I readjusted the paper and tried again to print and I get a message that there is a problem with printer or the the paper is not the wrong size for the job and its the same paper so thats not it I tried shutting everything down and starting over and it allowed me to print one and it was perfect but when I tried to print another it went back to same message wrong paper size I am still using same size paper I am using Avery 8160 labels and that is the size on the avery website I am printing from. Any help is much appreciated thank you.

[RnRMusicMan]

Hi @grandmakeith

Welcome to the HP Forums!

I see that you are getting the paper size mismatch error, when trying to print Avery labels with your HP Officejet Pro 8610 on Windows 8.1. I am happy to help!

Most likely you are getting this error, due to using an unsupported paper size for this printer. However, to verify this, I would recommend to go through these two guides:

• 'Paper Mismatch' or 'Paper Size Mismatch' Error.
• 'Paper Mismatch' Error When Printing from Word.

I would also consider contacting, Avery Support, in case they may have another type of software to use.

We will start with these guides, and go from there!

Hope this helps!

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