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Maria361
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problems with scan to email with HP ENVY 5530

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HP ENVY 5530

Hi,

 

Suddenly I started having problems scanning to email with my HP ENVY 5530. The printer can not connect to the server.

I did not change anything in the configuration of the printer. Could you please help me?

Thanks!

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Riddle_Decipher
HP Support Agent
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@Maria361

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you need help with scan to email on your HP ENVY 5530,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Which operating system are you using with the printer?

Are you connected wirelessly or is it a wired network?

 

While you respond to that, here's a few things you can do:

To resolve the connection error, follow the below steps:

 

Step 1: Confirm if the issue is also printing-related

The steps in this document resolve communication and connection errors when scanning only.

If the connection error occurs when both printing and scanning, use the following resources to resolve the issue:

  • For wireless connections, go to Printer Does Not Maintain Wireless Connection.

  • For wired connections, make sure the cable is connected to the printer Ethernet port  and to an available port on the router. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states.

If you have a connection issue when scanning only, continue to the next step.

 

Step 2: Restart devices and check driver scan settings

Restarting the computer and printer can restore the lost scan connection.

  1. Turn off the printer.

  2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

  3. Close all running programs on your computer, and then shut down the computer.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Also, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

 

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

 

Riddle_Decipher
I am an HP Employee

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