"Test page failed to print" - seems like a faulty installation but nothing seems to resolve

[random122]

I have a problem with a desktop install. I'm using direct USB connection but also tried wireless connection

The printer was working fine and then an update messed it up. The printer still works with other network devices such as a laptop so it's not the printer.

I have tried the following to no avail

- Uninstall, reboot, reinstall (multiple times)

- Stop print spooler, clear spool directory, restart spooler

- Reset print spool using the microsoft fixit patch (both light and otherone) http://support.microsoft.com/kb/2793718

Nothing seems to work. I keep getting the same "failed to print" sometimes (if I override the spooler) I get also an "unable to create print job". 

This was all working perfectly ok for 1 day, then the HP update just messed it up. 

Please help and serious help. waiting a week for "please disconnect power cord and reconnect it" will not really work 

Thanks

[Sunshyn2005]

Hi @random122 

Let's first run the HP Print and Scan Doctor.  The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity :
   USB: Verifies that the USB connection from your computer to the HP product is working correctly.
  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check : Checks for missing or corrupt driver files.

• Device Manager : Checks for problems in Device Manager that would prevent printing.

• Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match : Checks the port settings for the HP product.

• Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings : Checks and adjusts the print quality settings.

• Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests : Checks the scan mechanism, drivers, and registry entries.

You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Source: Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools

Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

You may also try removing the HP update that you feel caused the issue; Remove an update

I hope this helps, and I look forard to hearing back from you.

[random122]

Thank you.

That seemed to partially resolve some of the issues. The printer did print the test page and also worked out to print off webbrowser (google chrome)

HOWEVER - the printer still displayes the "failed to print test page" from windows printer properties windows as well as doesn't print from other applications. For example microsoft word (office 2013)

Any thoughts? 

[Carl0909]

I had the same issue and the reason is Anti Virus program prevent program from being launched from temp folder, also program prevented from being launch from download folder, after disabling these settings, the print is OK, don't know why HP use these folders when printing,

Happens on Mcafee anti virus environment Policy settings,

Hope this helps!

[sdick3]

Had similar problems.

THis fixed it.

http://h30434.www3.hp.com/t5/LaserJet-Printing/Can-only-print-with-Admin-privileges/m-p/5635480#M286...