-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- "Windows was unable to get a list of devices from Windows Up...

Create an account on the HP Community to personalize your profile and ask a question

07-24-2012
02:34 PM
- last edited on
04-19-2016
10:45 AM
by
OscarFuentes
Have a HP product whose drivers are built within the Windows OS (In-OS driver).
http://support.hp.com/us-en/document/c02658990
Can't find your printer within the MS Windows "Add a printer" product list.
After clicking Windows Update, you receive the following message, "Windows was unable to get a list of devices from Windows Update. Please try again later."
1. Click the link below for steps on how to manually update your Microsoft Windows "Add a printer" product list.
Or.
2. Manually download (In-OS) drivers directly from Microsoft Update Catalog.
1. Go to http://catalog.update.microsoft.com
NOTE: Site does require MS Internet Explorer 6.0 or later.
2. Search for your printer i.e. HP Deskjet 990c.
3. Read both Title and Product tab for a detailed description of drivers.
4. Click Add button to add selected driver to basket / cart for downloading.
5. Click "View Basket" to download selected drivers.
6. After clicking Download button, click Browse button to select the location where you want drivers to be saved.
7. Click Continue to start the download process.
8. Navigate and click into folder where the drivers were saved.
NOTE: You will notice the driver file extension is saved in the traditional Microsoft ".CAB" Cabinet file format; therefore, you will need to download a program to open & extract drivers files i.e. WinRAR, 7-Zip FileManager, WinZip, etc.
NOTE: Within picture above, X86 is for Intel, Cyrix, and non-64bit AMD processors. AMD64 is for 64 bit AMD processors only, so unless you know you have an AMD 64bit processor choose the X86 driver.
9. Open driver .CAB file with the file extracting program downloaded earlier, then click "Extract To" to begin the file extraction process.
NOTE: Remember the folder where you saved the extracted file. I typically save mine in a folder on my Desktop or in the same folder that contains the file I am extracting.
10. Check the folder to verify if the files extracted correctly.
Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.
I am an HP employee.
Solved! Go to Solution.
Accepted Solutions
07-24-2012 02:35 PM - edited 07-30-2012 12:33 PM
The above guide to help in situations when you can not find your printer listed within the Windows "Add a printer" product list.
Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.
I am an HP employee.
07-24-2012 02:35 PM - edited 07-25-2012 12:44 PM
11. Navigate back to your Microsoft Windows "Add a Printer" product list --> click "Have Disk" --> then click Browse to navigate to the folder that contains your extracted print drivers.
12. Select the .INF driver file then click Open.
13. Click OK to load the new driver product list.
14. Select your product, click Next, and then follow the other prompts to complete your manual driver installation.
Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.
I am an HP employee.
07-24-2012 02:35 PM - edited 07-30-2012 12:33 PM
The above guide to help in situations when you can not find your printer listed within the Windows "Add a printer" product list.
Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.
I am an HP employee.
