"cartridge expired" hp photosmart d6100

[FeeMe]

I have an error message when printing "

The following ink cartridges have expired: Yellow. You should remove or replace the expired cartridges or press OK on the device to continue with the expired cartridges. HP cannot guarantee the quality or reliability of expired cartridges. Printer service or repairs required as a result of using expired cartridges will not be covered under warranty.

"

which is okay, but there is no ok button to press.I've seen a similar issue here and followed the instructions but it didnt work out for me. Can anyone help?

[The_Fossette]

Hi @FeeMe

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print and getting a cartridge expired error.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2re1Inl

Let me know how it goes and you have a great day!

Take care.

Cheers!

[FeeMe]

Thank you for your response. I'll start with the trouble shooting - I read all the similar cases and tried to press/hold other buttons whose combination is supposed to be "equal" to OK (I've got CROSS for Cancel, Arrow for Resume, Photoframe and ON/OFF Button).  

What helped is that I put a new cartridge (yellow), of course it works. But in the "expired" one there's half of it yet! I still want to use it and need to find out where this OK-Button is/can be replaced with.

I know that another option would be to disable my computer/printer to recognize the level of the ink. But then the printer is not going to work correctly.

I didnt have any significant changes in my hard- or software apart from the current automated updates. The last time everything worked was about more than a month ago. The date on the expired one is 08/27/15, the "new" one - 11/27/15.

If there is a solution on a software level for that, please let me know.

[The_Fossette]

Hi @FeeMe

Thank you for the information.

I believe you are getting the error message on your computer as the printer you are using doesn't have any display, so you need to press the OK button on the computer itself. As you have mentioned there is no OK button on the printer.

Here is the front panel of your printer.

Hope that answers your question.

[FeeMe]

That's what I did. But it says - press OK on your device and nothing happens

[The_Fossette]

Hi @FeeMe

As I have mentioned earlier there is no OK button on your printer. However, I recommend you to try pressing the cancel button and check if it helps.

Let me know how it goes.

[FeeMe]

Didn't help

[The_Fossette]

Hi @FeeMe

There is no other option available. As you have mentioned that the printer works fine with a new cartridge, we are certain that the issue is with the expired cartridge.

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!