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Student
Posts: 1
Member Since: ‎02-10-2014
Message 1 of 8 (11,526 Views)

"waiting for scanner" Mac OS 10.9

 

 

"Waiting for Scanner"  Sounds like a title to a horror movie. I have the same problem - never again.

I have work to do and don't have time for this nonsense. My wife has Brother works perfectly.

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Retired
Posts: 4,704
Member Since: ‎09-03-2013
Message 2 of 8 (11,495 Views)

Re: "waiting for scanner" Mac OS 10.9

[ Edited ]

Hi torontoscanner,

 

I understand you have an HP printer that keeps telling you "Waiting for Scanner" when trying to scan with 10.9. I'm sorry to hear this has been happening, but I will do my best to assist you.

 

Just so I can have a deeper look into this, can you please tell me which model of HP printer you're working with? Once I know which printer you have, I can check a few things and hopefully help you get this resolved.

 

Hope to hear back from you soon, have a great day!!

 


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**MissTeriLynn**
I work on behalf of HP
Student
Posts: 1
Member Since: ‎03-22-2014
Message 3 of 8 (11,404 Views)

Re: "waiting for scanner" Mac OS 10.9

I'm not torontoscanner, but I'll reply since I'm having the same problem.  I am using an HP Officejet J4580 All-in-One, with OS 10.9.2.  I get the interminable "waiting for scanner" message when I try scanning, whether it is from the Print/scan utility, Preview, or Image Capture.  If I try to scan directly from the 4580, it says "No scan options; refer to device documentation to troubleshoot." I have tried uninstalling and reinstalling from the Print/scan utility, with no success.  This starting happening in the middle of a long string of scans; all of a sudden it just stopped working...

Retired
Posts: 4,704
Member Since: ‎09-03-2013
Message 4 of 8 (11,361 Views)

Re: "waiting for scanner" Mac OS 10.9

[ Edited ]

Hi bethwicklund,

 

I understand you're getting the same waiting for scanner message on your Officejet J4580. I'm sorry to hear that but I believe I can assist you.

 

There is no HP software for the J4580 for the Mac OS X 10.9 operating system, so you will not be able to scan from the front panel of the printer as it requires the HP software to function with the computer. For the computer side of things, it could be the driver being installed that's causing the issue.

 

I would recommend that you follow this Uninstalling the Printer Software document to get the HP software removed, and then reset your printing system followed by a verify/repair of your disk permissions. Once that is done, please reboot your Mac and please follow this OS X v10.9 Mavericks: Installing and Using the Printer on a Mac document to install the driver via the Apple Updates. Once that is completed, you should be able to scan following this How to Scan: OS X v10.9 document.

 

Hope this helps, let me know how it goes!


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**MissTeriLynn**
I work on behalf of HP
Student
Posts: 1
Member Since: ‎05-08-2014
Message 5 of 8 (11,139 Views)

Re: "waiting for scanner" Mac OS 10.9

I have the same problem and it is extremely annoying. I am not able to use the scanner at all. Everytime I try I have "waiting for scanner" I have a mac. running on ios 19.2. my printer is an HP LASERJETPRO 400 COLOR MPF M475dw

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Posts: 4,704
Member Since: ‎09-03-2013
Message 6 of 8 (11,105 Views)

Re: "waiting for scanner" Mac OS 10.9

Hi ncclf,

 

I understand you seem to be having a similar issue with your LaserJet Pro 400 M475dw. However, the printer you have is considered a commercial unit, which doesn't mean anything other then I actually have no training on your printer.

 

I would suggest, to get assistance from someone familiar with your product, that you  post your issue in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/

 

Thanks for choosing HP, have a great day Smiley Happy


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**MissTeriLynn**
I work on behalf of HP
Student
Posts: 1
Member Since: ‎01-03-2015
Message 7 of 8 (10,253 Views)

Re: "waiting for scanner" Mac OS 10.9

I had a similar issue with a non-HP Scanner every time it went to sleep.  Resetting wireless, and Image capture didn't help.  Restarting the whole computer did.. but noone wants to hear turn it off and on again...

 

This is what I did:  

packetrider@packetrider:~$ ps -A | grep Image

  346 ??         3:21.60 /System/Library/Image Capture/Support/Image Capture Extension.app/Contents/MacOS/Image Capture Extension

 

I guessed it was hung.. so:

 

packetrider@packetrider:~$ kill 346

 

Then re-launch image capture or whatever you were using.

 

Worked for me.

Honor Student
Posts: 2
Member Since: ‎01-07-2014
Message 8 of 8 (10,175 Views)

Re: "waiting for scanner" Mac OS 10.9

This worked for me:  Simply close all of your programs and turn off your computer and your printer.  Wait half a minute and turn on the computer.  Then turn on your printer.  Then scan as normal.  Worked for me - without having to redo all the horrendous deletion and reloading of new printer drivers, etc.!  Hooray!

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