replace duplex cover envy 5530

[tjaburke8]

I can't replace the dulex cover or paper guide cover on my Envy 5530.  i was clearing a paper jam and had to remove both, and another piece came out - a white piece with wide rectangular teeth.  I can't seem to find a way to replace them.  The manual does not describe this.

[Dragon-Fur]

tjaburke8

Welcome to the HP Community Forum.

Well, I found the following:

A 'Paper Jam' Error Displays on the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All-i...

I think this is covered in steps 9-11

It appears to be a matter of even pressure at the right place at the right time and the cover magically clicks into place.

Reference:

HP ENVY 5530 e-All-in-One series - User Guide

Your printer is covered by a Year's Support by Phone --Details vary by country, see the User Guide.

You can call HP for help.  Phone help might seem a bit far fetched for a stuck cover plate, but it might be helpful to have a tech on the line.

Contact HP – USA - Phone Assistance

List of

HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries

Including UK and Europe

Click the Kudos Thumbs-Up to say Thank You!

And...Click Accept as Solution when my Answer provides a Fix or Workaround!

I am pleased to provide assistance on behalf of HP. I do not work for HP. 

[JoColl]

I am having the same problem. My warrantee ended 7/15. How can I get help? I can't use my 5035 printer unless I can get both parts in. This was caused by a paper jam which happens often. Now I can't get the two parts back in. Please! Can someone help me? I'm lost without a printer. One is the duplexer path cover.

[JoColl]

1. Where does this go? I put the the duplex cover in  after clearing the paper jam. Left with this. I am inserting a snapshot.

[Drakster]

Hi @JoColl,

Thanks for showing your interest in the HP Support Forums!

I understand that you would like to know how to re-attach a part that got dislodged from a bad paper jam. I would be happy to look into this with you. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

We have the HP Envy 5530 Printer in the lab here and that part is not customer removable, this would indicate that it broke off. If you have a broken part, I recommend that you contact HP. HP may offer you a discount on a trade-in on a replacement unit.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

I hope this helps clear up any confusion. Please let me know of the outcome. Good luck! 🙂

[JoColl]

Thanks so much for responding. The printer kept paper jamming. For no reason. I had to keep trying to get the papers out. Now I wish I hadnt but I was so frustrated. Now the printer is broken for good. I don't know if I can do all you suggested. I'm caring for a very ill husband. If I can find time I'll try to. I also have a very bad back. I'm unable to lift the All In One HP out to find the serial #.  It's down low on a shelf. I don't know what to do now. I believe the warrantee expired. I purchased it 2 years ago. I am lost without a printer. Thanks again. 

[Drakster]

Hi @JoColl,

Thanks for getting back to me.

I'm sorry to hear that your husband is unwell. I hope things start to turn around for you and your family. My thoughts are with you. 🙂

As for the printer, please contact HP at your earliest convenience. 

[JoColl]

I contacted the corporate office. I received a phone call. No solution. Just to check out this forum. I can't take it for repair. Too heavy for me. I wish I had a parts list showing where that white plastic piece goes. I keep removing the dupex roller part and putting it back in but no matter what I do the paper cover part won't snap in. The one with the two glides you pinch to open. Thanks for your kind words about my husband.  

[JoColl]

Please. All I want to know is where this part goes. Where can I get a scmatic showing parts of my Envy All In One 5535? I'm sure I can put it back in if I knew where it goes.  It would cost me more to get it repaired then to buy a new printer. My home was recently robbed. I lost many electronics. HP Laptop. 2 tablets. 2 digital cameras. I can't afford to buy a new printer. I need to put it back together myself. I need a printer. I'm lost without mine. Thanks. 

[JoColl]

After weeks and MANY long hours I was able to replace the parts. Now I càn print. Never was able to find where the one white plastic part goes but the two major parts I installed and it's printing.