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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 11:42 AM

HP Recommended

for the first time I am faced with a problem like that!!!

I bought the original cartridges and .... surprise .... the black cartridge is incompatible! but that crap is this?

tell me to come fix this problem!!!!

‎03-28-2017 08:00 AM - edited ‎03-28-2017 08:04 AM

HP Recommended

I'm having the same cartridge issue saying that they must be replaced. I have tried to unplog the cable and re-insert it after a few minutes, as they normally say, but it doesn't work. I even tried to clean the cartridges as they show in this link:

 

http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5304876/d...

 

But still, it doesn't work ...was someone able to fix this issue?

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