01-23-2015 11:48 AM
The printer indicates that the cartridges are not suitable for this printer. That is strange, because both cartridges are original HP cartridges. I'm looking for a way to reset the printer to the default factory settings, but I can't find a way to do this neither in the manual nor on the printer itself. Does anyone have a suggestion? Thank you very much.
01-23-2015 12:04 PM
From the printer control panel itself, please try:
Touch Settings (wrench symbol),
Touch Restore Factory Defaults
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01-25-2015 07:23 AM
Thank you for your answer. However, the problem is that it's not possible to access the settings menu, since the error message is blocking the usage of the printer. Could you perhaps suggest any other way to reset the printer?
Thank you very much.
07-26-2015 02:11 PM
did you find a way to resolve this? i am having the same error message and when i called for support, they said i just needed to buy a new printer. Because of this error message blocking the entire screen, I cannot reset anything or access the main menu. It seems like it's an issue that needs to be fixed manually by taking the printer apart simply because there is not an emergency trick mentioned by staff or by manual that I have found. Any help besides replacing the idiot box all together?
12-18-2016 05:50 AM