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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2015 10:41 AM

HP Recommended
Product: Hp Envy5530
Operating System: Microsoft Windows 7 (64-bit)

Everytime I try to scan the printer says it is successful but the computer says:   HP scan application was unable to save the file to the specified location.  I never had this problem before as it always went to my Documents File.  Any help would be greatly appreciated   Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2015 07:12 AM - last edited on ‎03-22-2024 09:31 AM by

HP Recommended

Hi @ljsbus2,

 

Welcome to the HP Forums!

 

I see that you are unable to save your scan with your HP Envy 5530 on Windows 7. I am happy to help you with your scanning!

 

Please try our HP Print and Scan Doctor, and let me know the results!

 

We will start with that, and go from there! :generic: 

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

3 REPLIES 3

‎02-10-2015 07:12 AM - last edited on ‎03-22-2024 09:31 AM by

HP Recommended

Hi @ljsbus2,

 

Welcome to the HP Forums!

 

I see that you are unable to save your scan with your HP Envy 5530 on Windows 7. I am happy to help you with your scanning!

 

Please try our HP Print and Scan Doctor, and let me know the results!

 

We will start with that, and go from there! :generic: 

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎05-16-2016 02:21 PM

HP Recommended

Print & Scan Doctor did nothing to solve the problem.

‎10-14-2016 06:37 AM - edited ‎10-14-2016 06:39 AM

HP Recommended

i have the same problem on my 

HP DeskJet Ink Advantage 3635 All-in-One Printer

The scan doctor said all was fine with the scanner. 

My scanner is brand new and I scanned a small photo, rotated it and cropped and saved to desktop. Then the message appeared that it cannot be saved to specified location. 

When I scanned the same picture without cropping it was ok. 

here is a photo link of the problem https://s22.postimg.org/xqo7bkf1d/Untitled.jpg

Spoiler
https://s22.postimg.org/xqo7bkf1d/Untitled.jpg

 

 

 

Why is this happening? how to solve it?

 

 

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