scan to email not working anymore

[olliie]

hi, my Officejet Pro 8730 has been scanning to email ok since setup many months ago. Recently, out of the blue, it would not scan to email. Front panel message says "Username or passwor is incorrect. Make sure both user account and password are valid".

No changes to printer have been made at all.  The wifi router at home may have been rebooted the odd time, thats all.

Can anyone help please?

[Dvortex]

Hello, @olliie – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are having issues while setting up scan to email feature on your Officejet printer. I will certainly do my best to help you fix this issue!

I would suggest you setup the email profile via printer EWS page as suggested below. Try the steps below:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• From the EWS, click the Scan tab.
• Click Scan to Email Setup.
• Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
• Enter a display name that will appear on the printer's control panel to identify this email profile.
• Enter or confirm the correct SMTP server and SMTP port information.
• If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
• Enter a security PIN to restrict access to this email profile, if desired.
• Set the size for email files and specify Auto CC, if desired.
• Click Save or Save and test to complete the profile.

Check http://hp.care/2dNX9WS for detailed instructions.
 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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