scan to email sends wrong time

[towbotr]

After setting up my 8600 Plus, I installed the Scan to Email app with all the correct input info.  The device is connected through my network and displays the correct time and date on the front panel.  However, when I send a "Scan to Email", it arrives to the receipent with a time stamp that is 7 hours earlier than the email was sent.  I've tried to reset the time and restart the 8600 but it still indicate the email was sent earlier than it actually was.  Any help?

[jason_h]

Hey towbotr,

I see you are having an issue with time stamps in emails from the 8600 Plus.  I have some steps below for you to try:

• Obtain the IP address of the 8600 Plus by pressing the Wireless icon at the top of the printer touch panel
• Write down the IP address of the printer
• Type the IP of the printer into the address bar of your preferred browser (IE, Chrome, Firefox, etc)
• Press Enter to access the EWS (embedded web server) for the printer
• Select the Settings tab at the top
• Click the check box at the bottom for "Use the same time zone set on this computer" and click Apply

Does this fix the time stamp issue of your Scan to Email(s)?

[jason_h]

Hey,

I wanted to check in and make sure if this issue was fixed with the steps provided above.  If you need further assistance please let me know.

Jason

[SM33]

I have exactly the same problem.  I have wasted 10's of hours trying to get this resolved since December when I purchased this printer.  I used the checkbox you suggested many times over the last months and it does not affect the time in the received email.  I have tried changing the timezone on my computer, using the checkbox on the printer web interface, and then resetting the timezone on my computer to see if I can affect the printers timezone.  The scan-to-email time does not change.  I had this same problem on my last HP printer (HP8500) and it was not ever fixed.  On that model, I could affect the timezone on the printer using the checkbox, but the best I could get is a 7 hour error and with the correct timezone on my computer the error was 14 hours.  I am in Mountain Tiime.  Also, why is there no timezone setting in the printer's LCD panel settings?

I am very very dissapointed in HP for never addressing this issue across multiple printer models!  I have participated in multiple HP forums where we have been told that the problem is being worked on.  Several new firmwares have been released with no fix for this problem.  With my prior HP8500, I had been on the phone with HP tier 2 support and they verified the problem while I was on the phone, but a year later the problem was never addressed!!

I  have managed complex high-tech product development programs and have managed engineering departments developing products at least as complex as these printers.  I would never allow a product to be released with a simple problem such as this, or if it was not caught during development, I would have it fixed immediately to keep my customers happy.  This is a simple firmware coding problem which shouldn't take more that a few hours to fix!

It doesn't appear that HP cares about their customers anymore.  I have been buying and recommending HP printers for decades, but I may not be able to support HP in the future since they don't support me.

[brightblack]

No it does not work...

---

@jason_h wrote:

Hey towbotr,

I see you are having an issue with time stamps in emails from the 8600 Plus.  I have some steps below for you to try:

• Obtain the IP address of the 8600 Plus by pressing the Wireless icon at the top of the printer touch panel
• Write down the IP address of the printer
• Type the IP of the printer into the address bar of your preferred browser (IE, Chrome, Firefox, etc)
• Press Enter to access the EWS (embedded web server) for the printer
• Select the Settings tab at the top
• Click the check box at the bottom for "Use the same time zone set on this computer" and click Apply

Does this fix the time stamp issue of your Scan to Email(s)?

---

[txzaza]

I have this same issue... checking the box to use my computer time did not solve the problem, nor did it solve the problem for the last person you suggested it for.  

[RockinKat]

This is such an absolutely irritating issue. The printer's device time is set correctly, but then it stamps outgoing emailed scans as having been sent several hours earlier so they get mixed in with older messages from earlier in the day in my inbox.

This has been an issue for way too long. It's probably never going to be fixed.

[rayfboston]

Thanks Jason, had the same issue with a new HP 8620 AIO. Followed your instructions: once in the HP Embedded Web Server, selected "settings", next "preferences", next "date & time", next checked the box " Sync with this computer's date and time settings".  Scan to email send time now matches laptop real time.

[PeggyR1]

Why has this not been fixed yet? Does anyone know?  Did I miss something? 3 years is a long time to be waiting for a fix.

Love this all-in-one but the scans I send out are embarrassing when they are hours off.

SM33, have you found a solution?

[browlry]

Mine was showing the time six hours in the past. For example, if I scanned an item at 4:30 PM, it would show up in the inbox as sent at 10:30 AM. Checking "Use the same time zone set on this computer" didn't seem to do anything, so I worked around the issue by setting the device time six hours in the future (10:30 PM). Now the scan shows up in the inbox at 4:30 PM like it is supposed to. Basically, you set the time of the device in UTC, instead of setting the device time in your local time zone.