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‎06-16-2016 05:48 PM

HP Recommended
Product: HP Envy 7640 all in one

Hi, there - I have a new HP Envy 7640. Every time I scan a document to email or pdf, the image is my document plus about 2-3 inches of a grayish/blackish bar. It appears that scanner doesn't recognize the end of my document and continues scanning blank space. What's the fix?

1 REPLY 1

‎06-17-2016 10:38 AM - edited ‎06-17-2016 11:02 AM

HP Recommended

Hi @tacomagal,

 

Welcome to the HP Support Forums!

 

I see that you're getting a dark line at the bottom of your scans.  I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

  • Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). 
  • After you scan an item you can manually adjust the scan area by grabbing the dotted lines.
  • Check to see if that resolved the issue.

It sounds like you need to adjust the scan settings. 

  1. Open HP Scan.
  2. On the left-hand side, click on the scan shortcut that you wish to edit. 
  3. On the right-hand side, select Scan Size. For example; A4 (it might be set to Entire Scan Area).
  4. Item Type: Photo or Document, check to see if Auto Crop is selected. If so, deselect it.
  5. Try scanning again.

 
To change the advanced Photo/Document settings:

  1. Click Advanced Picture Settings or Advanced Document Settings, and then select the setting you need.
  2. Recheck Auto Crop to see if that resolves the issue.
  3. Click Save to file Save Options to change the following settings (depending on your printer).

If you're still experiencing problems, hit Restore Defaults and try scanning again. 

  • Do you get the same results when you copy?

What operating system are you running?

 

Hope this answers your question. Please respond to this post with the results. Thank you for posting!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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