scanner can't connect to server envy 5535

[Dodgrboy]

I have a MAC / Windows and the scanner will not scan at all anymore. The error message is can't connect to server. I have reset the printer / scanner to factory default and reset everything and still not able to scan to anything only the printing works wirelessly. 

What is the next steps to get scanning back?

Thanks! 

Darold

[E-roq · Accepted solution]

Hey @Dodgrboy, 

Welcome to the HP Support Forum. :robothappy:

I see that you're unable to scan with your HP ENVY 5535 e-All-in-One Printer. I would like to assist. 

I recommend you try the following: 

1. Uninstall your printer - click here for instructions.  
2. Repair disk permissions on your Mac - click here for instructions.  
3. Once you've finished running the above-noted utility, restart your computer. 
4. Lastly, click here to reinstall your printer.  

If your issue is scanning to email give this troubleshooting flow a try: 

When users encounter this type of issue I typically suggest starting from scratch with the printer's wireless, webservices, and scan to email setup.  You can clear all of these settings in one fell swoop by restoring your printer's factory defaults*.  

Here's how:

*Note that completing this step will reset your printer's wireless configuration, ePrint address, and other customized printer settings. If you have created a custom @hpeprint.com address it will be permanently erased. For more information on custom ePrint addresses, click here.  

• From the printer's front panel touch the Setup/Wrench icon and then touch Tools
• Select Restore to Factory Defaults

Next, touch your wireless icon () and run the Wireless Setup Wizard to restore your network connection.  

Make a note of the printer's IP address.  Next, complete the following steps to set a manual DNS: 

• Input the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press enter to access that page directly.
• Click on the Network tab.
• In the left sub-menu, click Networking.
• Next, click on Network Address (IP). 
• Click on Manual DNS Server. 
• Input Manual Preferred DNS as 8.8.8.8 
• Input Alternate DNS Server as 8.8.4.4 
• Click on Apply to finalize this change.  

Next, touch the Webservices icon () and re-enable your webservices (necessary for scan to email, ePrint and other features). 

Next, touch the scan icon and input the email address you're looking to scan to.  Next, retrieve the PIN that you should have received automatically and finish your scan to email setup.  Ideally, if you're able to get this far the service will be fully functional. 

Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution.

Thank you for posting in the HP Support Forum. Have a great day!

[Dodgrboy]

Hey E-roq

Sorry its taken so long to get back to you.... BUT I did try the SCAN fix you listed and it seems to be scanning today. 

IF it changes I'll let you know.

THANKS AGAIN!!!