smtp protocol error on HP LaserJet M4555 MFP

[BodsTech]

My HP LaserJet M4555 MFP stopped scanning to user emails giving SMTP protocol error. Other printers connected to the same SMTP address on port 25 are currently working fine. All efforts to get this printer to work hasn't been successful. Please help.

[Aprat]

1. Click the network setting on the printer and locate its IP Address.
2. Type that IP  from the browser on your PC to access its EWS page.
3. Click the Scan tab.
4. Under Scan to E-mail click Outgoing Email Profiles.
5. Click New.
6. Type your email address and any selected Display name, then click Next.
   Note: be sure to take a note of the specific Display Name.
7. Fill the mail settings as following:
   - smtp.gmail.com
   - 465
   - Check the box next to SSL
   - Check the box next to the SMTP Authentication option
   - Type your full gmail address as teh user name and type the gmail password.
8. Click Next and dontinue following the steps till teh Summary, then click Save and Test.

If the Test fails for any connectivity issue continmue following the steps below:

1. Click the Network tab.
2. Under the active connection type section click IPv4 (Wired / Wireless).
3. Keep the IP Address Configuration as exists, under the DNS Address Configuration check the box next to Manual DNS Server.
4. Set the Preferred DNS as 8.8.8.8
5. Set the Alternate DNS as 8.8.4.4
6. Click the Scan tab and click on Outgoing Email Profiles again.
7. Click the Test button next to the Display Name configured earlier and check foir any difference.

[BodsTech]

Hi Aprat,

Under the Scan tab in the email setup wizard, I have configure Outgoing Server(SMTP). i do not have the option to click Outgoing Email Profiles.

Also, while configuring it on the printer itself, it shows "smtp gateway not responding ".

Kindly assist

[BodsTech]

Hi Aprat,

Under the Scan tab in the email setup wizard, I have configure "Outgoing Server(SMTP)". i do not have the option to click "Outgoing Email Profiles".

Also, while configuring it on the printer itself, it shows "smtp gateway not responding ".

Kindly assist