software for Printer HP Deskjet 1050 not working on Windows 8.1

[denniagpam]

Hi

I just run the software for HP Deskjet 1050 on Windows 8.1 but it is not woked

It has been a few months ago and has not been fixed yet

I have also run the compability troubleshooter but it says as follows:

Settings applied to HP Deskjet 1050 J410 Series:

Windows Compability mode Windows 7

and I feel surprised since in the software property it says windows 8 not windows 7

Below is the screenshot of the result of compability testing:

and below is the screenshot of the property:

as you know that I downloaded it twice and stay the same as above

Hope for your help

[sg_yw]

Hi,

Is your Windows 8.1 32-bit or 64-bit?  Did you check if you had downloaded the correct package from hp.com?

[denniagpam]

yes on Windows 8.1

I download it from this link 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4157&lc=en&cc=id&dlc=en&sw_lang=&product=4027...

but it can not be opened since a couple of days ago

how about yours

what is the result of compability testing in your behalf?

[sg_yw]

Hi,

I have tested both Win8.1 32-bit and 64-bit and they seem to be working.  Can you check again whether your Windows 8.1 is 32-bit or 64-bit?

http://support.hp.com/us-en/document/c03666764

If you are running 64-bit Win8.1, you need to download a different package.

[denniagpam]

yes it is 32-bit

look at this screenshot:

there you can see a sentence followed by 32-bit

by the way may I know who you are

are you one of HP support team members ?

[sg_yw]

Hi,

I am an HP employee participating in the Expert Day.  

Indeed, your system is running 32-bit Win8.1 and you have got the correct download.  Can you describe your problem in more detail?  

- Are you able to launch the setup application?

- Are you able to complete the installation?

- Do you see the printer icon in Control Panel - Devices and Printers?

- Was there an application crash?  If so, do you know which executable?

[denniagpam]

---

@sg_yw wrote:

Hi,

I am an HP employee participating in the Expert Day.  

Indeed, your system is running 32-bit Win8.1 and you have got the correct download.  Can you describe your problem in more detail?  

- Are you able to launch the setup application?

- Are you able to complete the installation?

- Do you see the printer icon in Control Panel - Devices and Printers?

- Was there an application crash?  If so, do you know which executable?

---

thanks for the reply

okay I try to answer what you ask

-yes I was able to launch the setup application

-yes I was able to complete the installation

-yes I can see it just look below:

-no crash application all go smooth

but as you know that before this happened I tried to replace the cartridge many many times in short times while I ignored the warning appear on my screen many times too

[sg_yw]

Hi,

Sorry, I still don't quite understand.  If everything is working smoothly, why do you need to set compatibility mode?  Can you tell me what exactly is not working?  Thanks.

[denniagpam]

hi

yes all go smoothly except opening the software

the software wont run and opened as desired

thus I try to run troubleshooter to fix this issue and I must pass the compability mode testing and it says windows 7 not windows 8.1

hope for your further help

[sg_yw]

Hi,

Thank you for your patience.  I have a better understanding of the issue now.  Let me try to ask around and I'll get back to you as soon as possible.