software for Printer HP Deskjet 1050 not working on Windows 8.1

[sg_yw]

Hi.  From the log, it looks like the application is having difficulty accessing the printer, possibly because some other software is locking the channel.  Can you try

- Run a command prompt as administrator, and type "net stop Windows Image Acquisition (WIA)", then try launching the "HP Deskjet 1050 J410 series" shortcut.

Thanks.

[denniagpam]

hi thanks ofr the reply

I have tried it but none

[sg_yw]

Hi, I'm sorry it still hasn't worked so far.  Can you download this handle utility from http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx, and run this from an adminstrative command prompt?  Please paste the results here.

- handle -a Device\0

Also, can you open up Windows Device Manager (Manajer Perangkat), look under "Imaging Devices" for "HP Deskjet 1050 J410 series (USB)".

- Then right click and select Properties.

- Go to the "Details" tab

- Pull down the Property listbox and select "Physical Device Object name"

- Then note down the value.  It should be something like \Device\0000xxxx

Thanks for your patience.

[denniagpam]

hi sorry

can you give me steps in typing the command to run such zip file you mentioned above ?

[sg_yw]

Hi.  Double click on "Handle.zip" and Windows should show the files contained in the zip file.  You should see 2 files - Eula.txt and handle.exe.  Select "Extract all files" (under the Explorer bar) and type in a folder to save the files.  You should then open a command prompt (as administrator) and change directory to where you saved the file.

Hope this helps. 

[denniagpam]

hi thanks

then what should I type in the command prompt ?

[sg_yw]

Type this in the command prompt:  handle -a Device\0

Also, open up Windows Device Manager (Manajer Perangkat), look under "Imaging Devices" for "HP Deskjet 1050 J410 series (USB)".

- Then right click and select Properties.

- Go to the "Details" tab

- Pull down the Property listbox and select "Physical Device Object name"

- Then note down the value.  It should be something like \Device\0000xxxx

Thanks

[denniagpam]

hi sorry for my late reply since I read via email but not worked

here is what I get

C:\Windows>handle -a Device\0

Handle v3.51
Copyright (C) 1997-2013 Mark Russinovich
Sysinternals - www.sysinternals.com

System pid: 4 type: File 1A54: \Device\00000093
System pid: 4 type: File 1C24: \Device\00000024
svchost.exe pid: 860 type: File 234: \Device\0000002f\espdif
outtopo
svchost.exe pid: 860 type: File 260: \Device\0000002f\espdif
outwave
svchost.exe pid: 860 type: File 2A8: \Device\0000002f\edupli
catedhplineouttopo
svchost.exe pid: 860 type: File 2B0: \Device\0000002f\edupli
catedhplineoutwave
svchost.exe pid: 860 type: File 2D0: \Device\0000002f\emuxed
capturewave
svchost.exe pid: 860 type: File 2E4: \Device\0000002f\emuxed
capturetopo
svchost.exe pid: 860 type: File 36C: \Device\0000002d\ehdmio
uttopo
svchost.exe pid: 988 type: File 1A8: \Device\0000002f\espdif
outtopo
svchost.exe pid: 988 type: File 1B0: \Device\0000002d\ehdmio
uttopo
svchost.exe pid: 988 type: File 1EC: \Device\0000002f\edupli
catedhplineouttopo
svchost.exe pid: 988 type: File 200: \Device\0000002f\emuxed
capturetopo
svchost.exe pid: 15768 type: File 2D8: \Device\000000aa
audiodg.exe pid: 12008 type: File 2F4: \Device\0000002f
audiodg.exe pid: 12008 type: File 340: \Device\0000002f

and here is the value I get from Device Manager

\Device\000000a2

[sg_yw]

Hi.  It seems like there is something wrong with the communications channel but I still can't figure out why. 

Is your printer plugged into an external USB hub?  Can you plug the printer directly to your PC?  If it is already connected directly to your PC, can you try changing to other USB ports?

[sg_yw]

Hi, still no luck?