software for Printer HP Deskjet 1050 not working on Windows 8.1

[denniagpam]

hi

as you know that I did the above instructions you gave while my printer was on

and as you know that if I use my printer for printing it works just fine

but not for the driver

it seems that all the troubleshooter you gave still do not resolve my problem

hugh

what I want is pulling you out from your place into my room here

so you can check by yourself

haha

[tommyarfah]

Hi there I have some issue here,

Here I got from handle:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Tommy>net stop windows images acquition (WIA)
The syntax of this command is:

NET STOP
service


C:\Users\Tommy>- handle -a Device\0
'-' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Tommy>handle -a Device\0

Handle v4.0
Copyright (C) 1997-2014 Mark Russinovich
Sysinternals - www.sysinternals.com

explorer.exe       pid: 1996   type: File           DE0: \Device\0000002d
RAVCpl64.exe       pid: 2008   type: File           3E4: \Device\0000003a
RAVCpl64.exe       pid: 2008   type: File           404: \Device\0000003d
RAVCpl64.exe       pid: 2008   type: File           414: \Device\0000003d
RAVCpl64.exe       pid: 2008   type: File           454: \Device\0000003d
RAVCpl64.exe       pid: 2008   type: File           458: \Device\0000003d

C:\Users\Tommy>

and Physical Device Object name :  \Device\00000041

Can anyone help me please??

[sg_yw]

Hi Tommy,

Are you having the exact same issue with the previous forum user?  Can you tell me what is not working in your case?  

[tommyarfah]

Yes, I am having similar issue with previous forum user.

last weekend I try to scan a documents. I click the sortcut for software Printer HP Deskjet, but i did not happening.

Then I uninstalled the software and install it back, still did not work.

regards

tommy

[sg_yw]

Can you help check something?

- go to Control Panel (right click on 'Start' button and select from the menu)

- select 'View devices and printers' under 'Hardware and Sound'

- right click on your HP Deskjet 1050 printer icon

- select 'Printer properties'

- go to the 'Advanced' tab

- observe the setting under 'Driver'

Can you tell me what is the printer driver name listed?  If it is something like 'HP Deskjet 1050 J410 series Class Driver', 

pull down the listbox and see if there is another driver without the "Class Driver" in the name.

[tommyarfah]

On the pinter properties I could find advance button, but I tab into hardware and found this capture. Hopely help

[sg_yw]

Hi

Please select "Printer Properties" instead of "Properties".  Thanks.