stuck printer cartridge cradle

[rckiss]

my cradle keeps sticking,What should I  do differently ?

[Rainbow7000]

Hello rckiss,

I am sorry to hear that your cradle is sticking. I would like to help. I would like for you to respond with some more information so I can look into the specific troubleshooting you will need for this issue.

Please let me know:

Your Printers Model Number

If you do happen to have the Photosmart 5510, please see the previous troubleshooting guide posted by Advance23 - Photosmart 5510 - Carriage Jam

Hope to hear from you shortly!

Thanks,

[samelliot]

My HP 5520 cartridge is frozen.  I get the error to turn it off and slide it, but it won't budge.  Whats the solution?

[Jamieson]

Hello , and welcome to the HP Forums, I hope you enjoy your experience!

I see you are experiencing carriage issues. I would like to help.

I would recommend performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

I would then recommend following the steps in this document on A 'Carriage Jam' Message Displays on the Control Panel.

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

[zarnia]

My prinyer cartridge get stuck and i looked there is no paper . when it is on , the cartirdige can not be moved mechanically

nor automatically as it is use td to do.Cables are attached properly and when I ask to print , the printer moved to the right and get stuck there. when it turned on it fres;ponded , showing a hard time to be moving and stayed to the right. Doesnot go to the home position. What can I do? Please help

zarnis

[Jamieson]

Hello @zarnia ,

I would recommend following the document in my previous post.

If that doesn't resolve the issue, I would recommend contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.

Thank you for posting on the HP Forums.