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‎10-02-2012 04:52 PM

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the hp scan application is currently in use with another task or another user on this computer. Please wiat until the other task is complete and then try again. Hp deskjet3520-e All in one, Windows 7

6 REPLIES 6

‎10-04-2012 12:15 PM - last edited on ‎02-22-2017 12:22 AM by HP Administrator

HP Recommended

Hello clintjhipp

 

The following article contains solutions for the "another program has control of the scanner" message when scanning. Follow it and let me know if it resolves the problem or if the problem persists.

'Another program has control of the scanner' Message Displays on the Computer When Scanning

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‎12-25-2013 01:41 PM - edited ‎12-25-2013 01:43 PM

HP Recommended

"the hp scan application is currently in use with another task or another user on this computer. Please wiat until the other task is complete and then try again."

 Hp deskjet3050-e All in one, Windows 7

 

I'm having the same problem with mine today!!"!   Tried following the diagnostics etc but nothing makes any difference....very frustrating as it was fine yesterday!!:manmad:

 

forgot to mention, is printing and copying fine.

‎01-07-2014 10:08 AM

HP Recommended

Hi maadmaan10,

 

I understand that you are having an issue with scanning. I will try my best to help you resolve this issue. In the post by Travis_C above is a link for the troubleshooting steps for this problem. What message did you get when you downloaded and run the HP Print and Scan Doctor ? Did the stop the keygrip and scanapp scanning processes stop for you? Have you tried to reset the printer.

 

Reset the printer
-Press the Power button to turn on the printer.
-With the printer turned on , disconnect the power cord from the rear of the printer.
-Unplug the power cord from the electrical outlet.
-Wait at least 15 seconds.
-Plug the power cord directly into the wall outlet.
'NOTE:Do not plug the power cord into a surge protector, a power strip, or an extension cord.'
-Reconnect the power cord to the rear of the printer.
-If the printer does not turn on by itself, press the Power button to turn it on.
-Try scanning again.

 

 

I hope this helps, let me know.

 

Thank you,

I worked on behalf of HP.

‎05-01-2014 12:21 PM

HP Recommended

i am having this same problem, I have unlugged the printer, waited a few minutes and tried again but the same notification is stopping me scanning. HELP

‎06-14-2015 02:12 PM

HP Recommended

I have an HP 8500A and am running Windows 7

 

Got this error message.   I waited for an hour for it to clear, then unplugged and re-started the printer.

 

Neither worked.  What's next ?

 

Evan

‎06-14-2015 02:32 PM

HP Recommended

This is Evan again.  Just went to download site and re-loaded the driver.  When done it said my device was up to date.

 

Still get same message.   HELP !

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