unable to print a document from WORD No Message on screen Prints blank HP Diag prints ok

[mkn-hp2]

Unable to print a WORD Doc.   No Msg on Printer screen   Blank paper  comes out.

However, when I run Diagostics with HP..HP page prints ok

[Chimney_83]

Greetings @mkn-hp2, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from Word. However, you are able to print from other applications. 

Not to worry, I will be glad to help. 

May I know how is the printer connected to your computer? (USB or wireless.)

Recommend you uninstall the printer by following the method suggested below and install it back on the computer. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Keep me posted.