web services (eprint and Apps) could not be enabled

[smitman34]

just opened my new HP officejet pro 8600 and trying to enable web service and I received the following error: web services (eprint and Apps) could not be enabled.  I have no idea how to debug this issue.

Any help out there?

[GYoshimi]

Also having the same problem.  Have an Apple 10.7 Lion.  Would like to know an an swer to this as well.  Can't get a printer name.

[fertileground]

Try the steps in this link: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...

[MurrayJ]

To print 4 emails stuck in queue was advised to disable then reenable 'web services'.  Cannot

find enable/disable web services window on the printer.The printer does have 'remove web services'...

are disable/reenable web services same as 'remove' web services?

[Jon-W]

They are the same, however be advised that anything that is pending in the queue will be gone, as well as your current custom email address. You will have to readd the printer with a new info page, and use a different custom email address.

[MurrayJ]

Jon -

Is there any other way to have the emails stuck in queue  released without incurring further problems?. I

don't relish losing my current email address with your instruction.

[MurrayJ]

Solution unsatisfactory......don't mind losing emails in queue but I don't relish also losing my email Address. Is there any " work-a-round" ?

[Jon-W]

Jobs should be cancelled automatically if they have been stuck in pending for 24 hours, or if it has been less than 24 hours there should be a cancel option beside the job in the queue.

[MurrayJ]

Jon -

Three of the emails stuck in queue are from June 24th and one from June27th....and one

from July 4th does not have a "cancel" option..................????

[MurrayJ]

Jon =
Error in my last email.....July 4th should have been June 4th...

THIS ISSUE MAY BE RETIRED/AND/OR DELETED....RESOLUTION SECURED FROMY CHAT SPECIALIST,

AMY.   

THANKS FOR YOUR ASSISTANCE...............