webiste for printer set up is forbidden and will not function.

[brianbox123]

I need help, I bought this hp printer earlier this afternoon at pc world and i am now trying to set it up to my acer chrome book, and as these laptops don't have a cd/dvd space i have to enter the address www.hp.com/ePrint/ENVY4500... this will not work for me and says this website is forbidden, thankyou for listening, regards brian. 

[Drakster]

Hi @brianbox123,

I see that you're experiencing issues downloading the HP Software for your HP ENVY 4507 e-All-in-One Printer. I would be happy to help you.

Which browser are you using? Try using another browsers like Internet Explorer, FireFox or Google Chrome.

Click here: EN4500_198.exe, to download the Full Feature Software and Drivers for your HP ENVY 4500 e-All-in-One Printer.

How To Fix the 403 Forbidden Error:

1. Check for URL errors and make sure you're specifying an actual web page file name and extension, not just a directory. Most websites are configured to disallow directory browsing so a 403 Forbidden message when trying to display a folder instead of a specific page is normal and expected.
   
   Important: This is, by far, the most common reason for a web site to return the 403 Forbidden error. Be sure you fully explore this possibility before investing time in the troubleshooting below.
   
   Tip: If you operate the website in question, and you want to prevent 403 errors in these cases, enable directory browsing in your web server software.
    
2. Clear your browser's cache. Issues with a cached version of the page you're viewing could be causing 403 Forbidden issues.
    
3. Log in to the website, assuming it's possible and appropriate to do so. A 403 Forbidden message could mean that you need additional access before you can view the page.
   
   Typically, a website produces a 401 Unauthorized error when special permission is required but sometimes a 403 Forbidden is used instead.
    
4. Clear your browser's cookies, especially if you typically log in to this website and logging in again (the last step) didn't work.
   
   Note: While we're talking about cookies, be sure you have them enabled in your browser, or at least for this website, if you do actually log in to access this page. The 403 Forbidden error in particular indicates that cookies may be involved in obtaining proper access.
    
5. Contact the website directly. It's possible that the 403 Forbidden error is a mistake, everyone else is seeing it too, and the website isn't yet aware of the problem.
   
   See my Website Contact Information list for contact information for lots of popular websites. Most sites have support-based accounts on social networking sites, making it really easy to get a hold of them. Some even have support email addresses and telephone numbers.
   
   Tip: Twitter is usually abuzz with talk when a site goes down completely, especially if it's a popular site. The best way to focus in on talk about a downed site is by searching for#websitedown on Twitter, as in #amazondown or #facebookdown. While this trick certainly won't work if Twitter is down with a 403 error, it's great for checking on the status of other downed sites.
    
6. Contact your ISP if your still getting the 403 error, especially if you're pretty sure that the website in question is working for others right now.
   
   It's possible that your public IP address, or your entire Internet Service Provider, has been blacklisted, a situation that could produce a 403 Forbidden error, usually on all pages on one or more sites.

Source- http://pcsupport.about.com/od/findtheproblem/ht/wrongurl.htm

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂