will not scan to email, hp envy 4502

halo1 · ‎05-09-2015

Cannot scan to email, says that it does not find my email address.

E-roq · ‎05-12-2015

Welcome to the HP Support Forum. I hope you enjoy your experience here. :robothappy:

I understand you're unable to scan to email using your HP ENVY 4502 e-All-in-One Printer. I would like to assist you with this.

When users encounter this type of issue I typically suggest starting from scratch with the printer's wireless, webservices, and scan to email setup. You can clear all of these settings in one fell swoop by restoring your printer's factory defaults*.

Here's how:

*Note that completing this step will reset your printer's wireless configuration, ePrint address, and other customized printer settings. If you have created a custom @hpeprint.com address it will be permanently erased. For more information on custom ePrint addresses, click here.

From the printer's front panel, arrow down and select Tools
Select Restore to Defaults

Next, touch your wireless icon, run the Wireless Setup Wizard to restore your network connection and then touch the Webservices icon () and re-enable your webservices.

If you are able to successfully re-enable your webservices, touch your printer's wireless icon () and make a note of the printer's IP address. Next, complete the following steps to set a manual DNS:

Input the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press enter to access that page directly.
Click on the Network tab.
In the left sub-menu, click Networking.
Next, click on Network Address (IP).
Click on Manual DNS Server.
Input Manual Preferred DNS as 8.8.8.8
Input Alternate DNS Server as 8.8.4.4
Click on Apply to finalize this change.

Next, touch the scan icon and input the email address you're looking to scan to. Next, retrieve the PIN that you should have received automatically and finish your scan to email setup. Ideally, if you're able to get this far the service will be fully functional.

Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and accepting this solution.

Thank you for posting in the HP Support Forum. Have a great day! :robotvery-happy:

E-roq
I work on behalf of HP

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