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- Printers Archive
- will not scan to the computer

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04-22-2017 11:38 AM
getting flashing light on power and problem light when pressing the scan button. serial no. cn94b220w7 tried help doctor it said i needed to down load a large file,also said it would be better to get the cd disk
04-22-2017 11:54 AM
Hello;
Allow me to welcome you to the HP forums!
Running the HP Print and Scan Doctor app is really the best way to diagnose connection problems and you will have to download that to get the latest version (i.e., v5.0) and run it. There's really no way around that.
Also, once that runs, it might also require that you download additional diagnostic routines..
And finally, if it determines you need new drivers, it will ask to download the latest printer drivers, as well.
If you don't download and run these, you won't be able to diagnose and fix the problems
I am a volunteer and I do not work for, nor represent, HP
04-22-2017 12:21 PM
Sorry, I don't think so -- but you would have to contact HP Customer Support directly to see if they will offer that service.
However, if you can get access to a PC in a public place (e.g., library), then you could use this link to the thread to download the HP Print and Scan Doctor to that PC, copy it to a USB stick, and then run it on your PC: http://ftp.hp.com/pub/softlib/software13/COL50849/mp-145514-3/HPPSdr.exe
Good Luck
I am a volunteer and I do not work for, nor represent, HP
