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Top Student
Posts: 1
Member Since: ‎11-21-2013
Message 1 of 24 (37,202 Views)

www.hp.com/go/tools

changed to a new passkey phras computor is not communicating with the printer need to know how to imput new net work key.

 

Retired
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 24 (37,175 Views)

Re: www.hp.com/go/tools

[ Edited ]

Hello hearthstone.

 

I understand your printer is not communicating over a wireless network. First I need to gather some information. Please provide your: Model Number of your printer.

 

Once I have gathered this information I can assist you further.

 

Ashley

I worked on behalf of HP.
Honor Student
Posts: 2
Member Since: ‎04-12-2014
Message 3 of 24 (32,121 Views)

Re: www.hp.com/go/tools

My Printer is an Office Jet 4622 all-in-one

Honor Student
Posts: 2
Member Since: ‎04-12-2014
Message 4 of 24 (32,120 Views)

Re: www.hp.com/go/tools

My Printer model is Officejet 4622 all-in-0ne

Student
Posts: 1
Member Since: ‎05-19-2014
Message 5 of 24 (30,906 Views)

hp fotosmart printer

Using a different router my printer says it is off line. How do I get it back on line?

Honor Student
Posts: 1
Member Since: ‎07-01-2014
Message 6 of 24 (29,791 Views)

Re: hp fotosmart printer

my recently purchased hp deskjet  2540 printer has been working for a short time but has now gone offline - how can i get it back on line

Top Student
Posts: 2
Member Since: ‎01-22-2014
Message 7 of 24 (29,487 Views)

Re: www.hp.com/go/tools

computer is not communicating with printer. Computer indicates printer offline. Printer indicates wireless direct on

Top Student
Posts: 2
Member Since: ‎01-22-2014
Message 8 of 24 (29,486 Views)

Re: www.hp.com/go/tools

Model HP Officejet 4630

Student
Posts: 1
Member Since: ‎09-14-2014
Message 9 of 24 (27,604 Views)

Re: www.hp.com/go/tools

I just bought a new HP ENVY 5530 wirless printer and I can't get it to hook up to the wirelass.

Honor Student
Posts: 1
Member Since: ‎09-15-2014
Message 10 of 24 (27,551 Views)

Re: hp fotosmart printer

16-09-2014

 

I  have recently bought a hpdeskjet 2540 all in one series printer has been working great for a few days, unfortuantely it is

 

now reading off line but printer status is reading printer is ready, do not know what to do to get printer working again?

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