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jabzi
Level 13
Views : 51,005
71% helpful (22/31)
Hi all,
If you are experiencing error 79 on your HP Color LaserJet Pro M280-M281 printer, we ask that you try these steps below that may resolve the issue.
If after performing the procedures the error persists, please create a new topic.
In order for us to help you more quickly, we suggest that you add the words "error 79" in the title and after publishing, click on the flag.png so that we can support you.

Symptoms

“Error – 79” on HP Color LaserJet Pro M280-M281 Multifunction Printer series

Diagnosis

"Error 79"  displayed on printer after the a Update. Most likely the error will occur while the printer is connected to a network ( Ethernet / Wireless )

Solution

Below are the steps that one need to follow in the order as mentioned ...

  1.      Disconnect the printer from the NETWORK
  2.      If on wired network : Unplug the  Ethernet cable from back of the printer.
  3.      If on wireless network : Power of the Wireless router. Turn off the printer.
  4.      Wait for 30 seconds. Turn on the printer. 
  5.      If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
  6.      Turn off the printer. Wait for 30 seconds and then turn on the printer.
  7.      Once the printer is in Ready state you may go ahead and connect the printer to the network ( Power on the Wireless Router or plug in the Ethernet cable ) and then try printing.
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