Error Code: UA_404_EB000A9903 on HP DeskJet Plus 4155 All-in-One Printer

[A_Gayathri]

The error code UA_404_EB000A9903 indicates an internal hardware issue with your HP DeskJet Plus 4155 All-in-One Printer.

Below are the detailed troubleshooting steps you can follow to try and resolve this issue:

 

1. Restart the Printer:
   
   

   • Turn off the printer and unplug the power cord from the outlet.
   • Wait for about 60 seconds.
   • Reconnect the power cord and turn the printer back on.
     
     

2. Reset the Printer:
   
   

   • With the printer powered on, unplug the power cord from the back of the printer.
   • Wait for 60 seconds.
   • Plug the power cord back into the printer and turn it on.
     
     

3. Check for Jams:
   
   

   • Open all access doors and check for any paper jams or obstructions.
   • Gently remove any obstructions found.
     
     

4. Check Ink Cartridges:
   
   

   • Open the ink cartridge access door.
   • Remove and reseat the ink cartridges to ensure they are properly seated.
   • Make sure no protective tape is left on the cartridges.
     
     

5. Update Printer Firmware:
   
   

   • Ensure your printer’s firmware is up-to-date. You can do this through the HP app or directly from the HP website.
     
     

6. Factory Reset:
   
   

   • Sometimes, a complete factory reset can resolve persistent issues. This can usually be done through the printer settings menu.
     
     

Reason for Error:

This error typically suggests a problem with the printer’s internal components. It may be due to a temporary glitch, incorrect cartridge placement, firmware corruption, or hardware failure.

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