If a test has identified a problem with the video memory, it indicates an issue with the integrated or dedicated graphics hardware of your computer.
Here’s a step-by-step guide to help troubleshoot and potentially resolve this error:
Initial Checks
Verify Connections:
Ensure that all cables connecting the monitor and computer are securely plugged in, and there are no loose connections.
Check External Monitor:
Connect an external monitor to the computer if possible. This can help determine if the issue is with the display or the internal graphics hardware.
Update and Settings
Update Graphics Drivers:
Ensure that your graphics drivers are up-to-date. Use the manufacturer’s official website or HP Support Assistant to download the latest drivers.
BIOS Update:
Check for any available BIOS updates as these can often contain critical fixes for hardware-related issues.
Adjust Graphics Settings:
Reduce the graphics settings to the lowest possible and check if the problem persists. This can help determine if the hardware is capable of handling high graphics loads.
Hardware Checks
Reseat the Memory Modules:
If you're comfortable working inside the computer, reseat the memory modules. This involves carefully removing and reinstalling the RAM sticks to ensure they are properly connected.
Test with Minimum Configuration:
Remove any non-essential hardware components and accessories, leaving only the essential components to boot the system. This includes the system board, processor, keyboard, and one stick of RAM.
Inspect for Damage:
Open the computer to visually inspect for any signs of physical damage, burnt components, or liquid spills on the motherboard or video card.
Diagnostic Tools
Run Hardware Diagnostics:
Use HP PC Hardware Diagnostics (UEFI) to run a thorough test on your video hardware. Follow on-screen instructions to perform detailed diagnostics.
Replacement Considerations
Reach Support:
If the hardware diagnostics continue to return errors, consider contacting HP support for further assistance. You may need to discuss repair options, which could involve replacing the graphics adapter or system board.
Authorized Service Provider:
If replacements are necessary, and you are not comfortable performing them yourself, contact an authorized service provider for professional repair.
Follow-Up Actions
Document the Issue:
Keep a record of any error messages, diagnostics results, and steps you have taken in case further assistance is required from support.
Verify Solution:
Once repairs or replacements are made, verify that the issue is resolved by performing usual tasks and checking for normal system performance.
Always ensure safety precautions are taken, such as disconnecting the power supply and grounding yourself, to prevent static damage when working with computer components.
