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A_Gayathri
HP Administrator
‎12-31-2025 11:01 AM
Views : 66
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The issue started happening after the automatic firmware update to version 6.28.1.35

 

What's happening:  While trying scan to email on printer it displayed pairing code to pair the printer. 

Customer then visit HP Smart Admin page and start to pair the printer.

At the stage of Printer details, it asked to enter Access Delta Program "Enter Security Word"


A_Gayathri_0-1767202878978.jpeg

 


Solutions:


we can still successfully onboard the device via the hpsmart.com/connect URL instead of the hpsmart.com/startscan. Once the device is onboarded, you can configure Scan-to-Email as usual via the Admin portal.

 

Need help or have any questions? Start a new discussion here and get the answers you need.

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