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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- HP Support Community Knowledge Base
- Printers Knowledge Base
- Printers Knowledge Base
- Generic Troubleshooting Steps for HP Printers
To effectively resolve printer errors on your HP printer, follow the generic troubleshooting steps:
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Check the Printer's Connection if there is an issue with your wireless connection:
- Verify that all cables (power and USB) are securely connected if it's a wired connection.
- Ensure that the printer is connected to the Wi-Fi network if it's a wireless printer.
- If the printer is not detected, try using a different USB port or cable.
Restart the Printer:
- Turn off the printer and unplug it from the power source for about 60 seconds.
- Plug it back in and turn it on to see if the error code persists.
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Clear Paper Jams. If you have a paper jam error or if you get the message" Door open error ":
- Open the printer to check for any paper jams and clear them if present. Gently remove any stuck paper.
- Open the printer to check for any paper jams and clear them if present. Gently remove any stuck paper.
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Check Ink or Toner Cartridges if there is a cartridge error:
- Ensure that the ink or toner cartridges are installed correctly and have adequate ink or toner levels.
- Replace any empty or faulty cartridges.
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Consult the User Manual to find a solution to most of the errors or issues:
For more specific guidance on an error code, please provide the error code, printer model, and any additional context regarding your issue.
Sources: HP Printers - 'Door Open' error Message
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