HP Color LaserJet Pro M452 Series – Error 60.02.00

[A_Gayathri]

Error code: 60.02.00 indicates a paper transport / tray lift mechanism failure in the printer.

• The printer is unable to lift the paper stack in Tray 2 (main input tray) to the proper position.
• The tray lift motor or lifting assembly is stuck, blocked, or not responding correctly.

Here are troubleshooting steps you can follow for this printer series:

1. Power cycle the printer

   • Turn the printer off.
   • Wait a short time.
   • Turn the printer back on.
     
     

2. Check trays and doors

   • Make sure Tray 1 and Tray 2 are properly installed.
   • Confirm the front door is fully closed.
   • On applicable models, check the rear access area/duplexer is seated correctly.
     
     

3. Inspect for jams or obstructions

   • Open accessible doors and paper paths.
   • Remove any stuck paper or foreign objects carefully.
   • Make sure paper guides are adjusted correctly and trays are not overfilled.
     
     

4. Verify paper loading

   • Remove Tray 2 and reload paper correctly.
   • Adjust the guides to the paper size being used.
   • Reinsert the tray completely.
     
     

5. Check optional accessories

   • If using job storage, remove and reseat the USB thumb drive.
   • If an optional tray or accessory is installed, make sure it is fitted correctly.
     
     

6. Verify printer startup and reports

   • Use the control panel to print a Configuration Report if the printer becomes ready.
   • Check printer status from the control panel.
     
     

7. Check power connection

   • Plug the printer directly into a grounded AC outlet.
   • Use only the HP-provided power cable.
   • HP notes that some UPS backup systems might not provide enough power for LaserJet printers.
     
     

8. Update firmware

   • HP recommends updating the printer firmware to get the latest fixes and features.
     
     

9. Open HP Embedded Web Server/Event Log

   • If the printer is network-connected and accessible, use the Embedded Web Server (EWS) and review the Event Log for printer events and errors.

Common Causes

• Overloaded or improperly loaded paper
• Worn or faulty tray lift motor
• Damaged gears or lift assembly
• Temporary startup or firmware issue
• Tray/paper path obstruction
• Mis-seated door, tray, duplexer, or accessory
• Sensor issue
• Obstruction in tray mechanism
• Paper loading issue
• Power quality issue
• Internal hardware problem requiring service
  
  

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