Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions |
Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday
Click here to know more
If you are experience a "User Intervention Required" error message in Windows when attempting to print from an HP DeskJet Plus 4155 All-in-One Printer. Print jobs remain in the queue, and the printer does not respond or complete the print task.
This issue can be caused by printer error conditions, stalled print jobs, connectivity problems, driver issues, or printer status settings in Windows.
The error commonly appears when Windows detects a condition that requires attention before printing can continue.
"User Intervention Required" message appears on the computer.
Printer remains idle and does not print.
Print jobs are stuck in the print queue.
Printer may display an attention light or error message.
Printer shows Offline or Not Responding status.
Troubleshooing Steps
1: Verify Printer Status and Error Conditions
Ensure the printer is powered on.
Check the printer control panel for any error messages or blinking lights.
Verify that:
Paper is loaded correctly.
Paper jams are cleared.
Ink cartridges are properly installed.
Access doors are fully closed.
Remove any warning conditions displayed on the printer before attempting to print again.
Windows may display "User Intervention Required" when the printer reports a hardware condition requiring attention.
2: Clear Stuck Print Jobs
Open Settings > Bluetooth & devices > Printers & scanners.
Select the HP printer.
Open the print queue.
Cancel all pending print jobs.
Restart the computer.
Turn the printer off and back on.
Corrupted or stalled print jobs frequently trigger the User Intervention Required message.
3: Check Printer Connectivity
For USB Connection
Disconnect the USB cable.
Wait 30 seconds.
Reconnect the cable directly to the computer.
Avoid USB hubs or docking stations.
Try a different USB port if available.
For Wireless Connection
Verify the printer and computer are connected to the same network.
Restart the router.
Restart the printer.
Print a Wireless Network Test Report if available.
Reconnect the printer to Wi‑Fi using HP setup tools.
Communication interruptions between the computer and printer commonly generate intervention-required errors.
4: Restart the Print Spooler Service
Press Windows + R.
Type services.msc and press Enter.
Locate Print Spooler.
Right-click and select Restart.
Attempt printing again.
A stalled spooler service can prevent print jobs from processing correctly.
5: Set the Printer as Default
Open Settings > Bluetooth & devices > Printers & scanners.
Select the HP printer.
Click Set as Default Printer.
Windows may route jobs incorrectly if another printer is set as default.
6: Disable "Use Printer Offline"
Open the printer queue.
Select the Printer menu.
Ensure Use Printer Offline is not checked.
Also verify Pause Printing is disabled.
Offline status prevents print jobs from reaching the device.
7: Update or Reinstall the Printer Driver
Remove the printer from Windows.
Restart the computer.
Download the latest full-feature software and driver package from HP Support.
Reinstall the printer using HP-recommended drivers.
Complete printer setup and test printing.
Corrupted or outdated drivers can trigger communication and printing failures.
8: Perform a Printer Reset
Turn on the printer.
Disconnect the power cord from the printer.
Unplug the power cord from the wall outlet.
Wait 60 seconds.
Reconnect the power cord directly to a wall outlet.
Turn on the printer.
Resetting clears temporary printer firmware and communication errors.
9: Check HP App Printer Status
Open the HP App.
Confirm the printer is detected and online.
Review any alerts or notifications.
Complete any recommended troubleshooting actions shown by the HP App.
HP App can identify connectivity, cartridge, and printing issues that require user action.
Additional Checks
Cartridge Related Issues
Ensure genuine HP ink cartridges are installed.
Remove and reseat cartridges.
Replace cartridges if they are damaged or depleted.
Paper Feed Issues
Remove jammed paper.
Check for torn paper fragments.
Ensure paper guides are adjusted correctly.
Network Issues
Confirm stable wireless signal strength.
Avoid guest networks.
Assign a fixed IP address if connectivity problems are frequent.
