HP LaserJet MFP M232-M237 Setup Incomplete Troubleshooting

[A_Gayathri]

If your HP LaserJet MFP 234 setup is incomplete, here are generic troubleshooting steps and the possible reasons based on the HP LaserJet MFP M232-M237 series support information.

Possible Reasons Setup Is Incomplete

• Packing material or the orange toner sheet was not fully removed.
• Paper was not loaded correctly.
• The printer is not powered on correctly.
• A USB cable was connected too early during setup.
• The printer was not placed into Wireless Setup Mode.
• The HP app or HP Easy Start setup was not completed.
• The printer has an active error code such as:
  • Er/01: Input tray is empty
  • Er/02: Cartridge access door is open
  • Er/03: Printer failed to pick paper
  • Er/04 / Er/05 / Er/06: Paper jam
  • Er/07: Toner cartridge missing or not installed correctly
  • Er/08: Toner cartridge very low and set to stop
  • Er/30: Scanner issue
  • Er/79: Wireless-related printer error on connected wireless models

Troubleshooting Steps

1. Check all packaging materials

• Remove all tape and packing materials.
• Gently pull out the orange toner sheet.
• Do not remove the toner cartridge unless troubleshooting requires it.
  
  

2. Verify paper loading

For the M232-M237 series:

• Slide the paper guides out.
• Load plain paper print-side up.
• Slide the stack forward until it stops.
• Adjust the paper guides so they rest against the paper.
• Make sure the tray cover is installed properly if applicable.
• Extend the output tray.
  
  

3. Check power connection

• Plug the power cord directly into a wall outlet.
• Turn the printer on.
• If the printer is unresponsive, unplug it, wait 60 seconds, reconnect, and turn it back on.
  
  

4. Do not connect USB too early

• During first-time setup, HP says do not connect a USB cable at this time.
• For HP+ printers, connect to the internet first; USB can be added later as a secondary connection.
  
  

5. Complete software setup

• Install and open the HP app from 123.hp.com.
• Add the printer and follow the on-screen steps.
• On Windows 7/8, use HP Easy Start from 123.hp.com.
  
  

6. Put the printer in Wireless Setup Mode

If wireless setup did not complete:

• Press and hold the Information button for 3 seconds, then release.
• When all control panel buttons light up, press the Wi‑Fi and Cancel buttons at the same time.
• The front light should turn purple and pulse.
• Then reopen the HP app and retry setup.
  
  

7. Check the control panel for errors

If setup stops, look for any display code:

• Er/01: Load paper or reload the stack.
• Er/02: Close the cartridge access door fully.
• Er/03: Remove and reload paper, then retry.
• Er/04 / Er/05 / Er/06: Clear any paper jam and reset the printer if needed.
• Er/07: Remove and reinstall the toner cartridge; replace if needed.
• Er/08: Replace the toner cartridge, or change the “Very Low Setting” to Continue in printer settings.
• Er/30: Make sure the protective sheet is removed from the scan glass, then restart the printer.
• Er/79: Turn off the printer, remove the toner cartridge, wait 30 seconds, turn the printer on, reinsert the toner when Er/07 appears, then try again.
  
  

8. If there is a paper jam

Check these areas:

• Input tray / printer base
• Toner cartridge area
• Output tray
• Document feeder
• Rear duplexer

After clearing paper:

• Reinstall the toner cartridge if removed
• Close all doors
• Restart the printer
  
  

9. Reset the printer

If setup still does not finish:

• Turn off the printer.
• Unplug the power cord from the printer and wall outlet.
• Wait 60 seconds.
• Plug it back directly into a wall outlet.
• Turn the printer on and retry setup.
  
  

10. Check toner and door status

• Make sure the toner cartridge is installed correctly.
• Make sure the cartridge access door is fully closed.
  
  

11. Retry setup

Need help or have any questions? Start a new discussion here and get the answers you need.