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The HP OfficeJet 4655 displays the following error: “Remove and reinstall the indicated ink cartridge, making sure it is correctly installed.”
The printer may stop printing even when a genuine HP ink cartridge is installed. In some cases, removing, cleaning, and reinstalling the cartridge may temporarily clear the error, but the message can return.
The error can occur when the printer cannot properly recognize or communicate with the indicated ink cartridge.
causes:
The cartridge is not correctly installed.
The cartridge contacts require cleaning.
The cartridge is defective.
The installed cartridge is not compatible with the printer.
A temporary printer communication or internal error is preventing cartridge recognition.
Troubleshooting Steps
1: Verify Cartridge Compatibility
Make sure the cartridges installed in the OfficeJet 4655 are compatible with the printer.
Use genuine HP cartridges intended for the printer and region.
A power reset can clear temporary internal errors.
Turn on the printer.
Disconnect the power cord from the back of the printer.
Disconnect the power cord from the wall outlet.
Wait approximately 60 seconds.
Reconnect the power cord to the wall outlet.
Reconnect the power cord to the printer.
Turn on the printer if it does not start automatically.
Check whether the cartridge error is cleared.
3: Remove and Clean the Indicated Cartridge
If the error continues, clean the cartridge contacts.
Turn off the printer.
Open the cartridge access door.
Remove the cartridge identified in the error message.
Using a lint-free cloth slightly dampened with distilled water, gently clean the gold-colored contacts on the cartridge.
Gently clean the corresponding contacts inside the printer.
Allow the cartridge and contacts to dry for approximately 5 minutes.
Reinstall the cartridge.
Close the cartridge access door.
Turn on the printer.
Check whether the error message is resolved.
The purpose of cleaning the contacts is to address possible contact or communication problems between the cartridge and printer.
4: Update or Reinstall the Printer Software
If cartridge recognition problems continue, update or reinstall the printer software and drivers from HP.
This can help rule out problems caused by outdated or corrupted printer software.
After reinstalling the software, restart the printer and check whether the cartridge error remains.
5: Test With Another Compatible Cartridge
If the error continues after completing the previous steps, install another compatible cartridge if one is available.
A cartridge can be defective even if it is:
Genuine HP
New
Sealed in its original packaging
Within its warranty period
In the referenced case, the HP 63 Tri-color cartridge was genuine and newly purchased, but it worked for approximately one week before the error appeared. Cleaning and reinstalling it only provided temporary recovery.
If the printer continues to display the “Remove and reinstall the indicated ink cartridge” message after:
Verifying cartridge compatibility
Power resetting the printer
Cleaning the cartridge contacts
Reinstalling the cartridge
Updating or reinstalling printer software
Testing another compatible cartridge
the cartridge may be defective or the printer may require further investigation.
If a new genuine HP cartridge worked initially and then repeatedly generated the error, replacement of the cartridge may be appropriate.
