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When scanning multiple photos or documents placed on the scanner glass of the HP OfficeJet Pro 6978 All-in-One Printer, all items may be scanned as a single image or file. The option to automatically detect and save each item separately may also be missing in the HP app.
Troubleshooting steps:
1: Install the HP app
Uninstall the HP Smart app from Windows.
Open the Microsoft Store.
Search for and install the HP app.
Open the HP app.
Add or select the HP OfficeJet Pro 6978 printer.
2: Prepare the items
Lift the scanner lid.
Place up to three photos or documents on the scanner glass.
Leave a small gap between each item.
Do not overlap the items.
Make sure each item is clearly separated so the software can identify its boundaries.
Close the scanner lid.
3: Select Multi-Item
Open the HP app.
Select the printer.
Select Scan.
Select Scanner Glass as the source.
Open Advanced Presets.
Select Multi-Item.
Select the required scan settings.
Click Scan.
4: Review the scan
After scanning:
Review the scan preview.
Verify that each photo or document has been detected separately.
Adjust the crop boundaries if necessary.
Rotate or edit individual items as required.
Add, reorder, replace, or delete items if needed.
5: Save the items as separate files
Select Save.
Select an individual image format when separate image files are required.
Choose the destination folder.
Enter or modify the file names if prompted.
Save the files.
If Multi-Item Is Not Available
If the Multi-Item option is missing:
Confirm that the HP app is installed instead of relying on the older HP Smart app.
Open the HP app and verify that the OfficeJet Pro 6978 is added.
Select Scan.
Make sure Scanner Glass is selected as the source.
Open Advanced Presets and check for Multi-Item.
Update the HP app through the Microsoft Store if an update is available.
Restart the HP app and try scanning again.
Restart the printer and computer if the option still does not appear.
If the Items Are Not Detected Separately
If multiple items are scanned as one image:
Remove the items from the scanner glass.
Place them back with a visible gap between each item.
Make sure no items overlap.
Use the Scanner Glass source.
Select Multi-Item before starting the scan.
Review the preview and manually adjust the boundaries if necessary.
