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Are you getting a Printer Failure Error After Out-of-Box Experience (OOBE) Reset Click here for Generic Troubleshooting Steps.
A_Gayathri
HP Administrator
‎07-17-2025 02:37 PM
Views : 2,200
34% helpful (2/6)

Here is the solution if you're experiencing issues with an expired certificate on your HP OfficeJet Pro 8020. such as problems with network connectivity or accessing certain features, you might need to update the certificate or reset the network settings.

 

The HP OfficeJet Pro 8020 supports ID Certificate Management and Instant-On security features, which are managed using HP Security Manager.

 

Steps to resolve:

  1. Update Firmware: Ensure that your printer has the latest firmware installed. This can often resolve certificate and connectivity issues. Refresh Network Settings:

    • You can reset the network settings from the printer control panel by navigating to the Setup icon and selecting Network Settings.

  2. Use HP Security Manager: If available, HP Security Manager can help manage and update certificates for supported devices.

For more detailed guidance, consult the printer manual or access HP support resources specific to your printer model.

Refer to this document: HP Security Manager - Supported printers and devices, and HP Security Manager

If you have any questions regarding this or any other topic related to your device, please click here to create a new post. 

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