HP OfficeJet Pro 9025 – Error Code B8157CEE Printing/Copying Failure

[A_Gayathri]

HP OfficeJet Pro 9020 All-in-One Printer series printing or copying failures,

Error Type: Internal system / firmware / hardware initialization failure

Symptoms: Printer cannot print or copy; may freeze or display error B8157CEE

Common Causes: Firmware glitch, interrupted update, corrupted memory state, or internal hardware fault

Troubleshooting Steps

1. Use genuine HP ink cartridges

   • HP recommends genuine HP supplies because non-HP or refilled cartridges can cause reliability or quality problems.
     
     

2. Check paper and print settings

   • Use clean, wrinkle-free paper.
   • Make sure the correct paper type, size, color, and quality settings are selected.
   • Confirm the file/document quality is good.
     
     

3. Check estimated ink levels

   • On the printer control panel, swipe down to open the Dashboard, then touch the Ink Level Indicator icon.
     
     

4. Replace empty ink cartridges if needed

   • Open the cartridge access door.
   • Wait for the carriage to stop moving.
   • Remove and replace any empty cartridge.
   • Make sure each cartridge is fully seated.
     
     

5. Print a Print Quality Diagnostic Page

   • Load plain white paper.
   • Swipe down on the control panel dashboard.
   • Touch Setup > Reports > Print Quality Report.
     
     

6. Clean the printhead

   • Go to Setup > Printer Maintenance > Clean Printhead > Continue.
   • If needed, repeat cleaning. HP notes a badly clogged printhead might require another cleaning cycle.
     
     

7. Align the printhead

   • Go to Setup > Printer Maintenance > Align Printhead > Continue.
   • Scan the alignment page when prompted.
     
     

8. Replace the printhead if cleaning does not help

   • To replace the printhead if the diagnostic page shows streaking or missing color blocks and repeated cleaning does not resolve the issue.
     
     

Possible Reasons 

Printing/copying problems can be caused by:

• Empty or low ink cartridges
• Non-genuine or refilled cartridges
• Clogged printhead
• Printhead alignment issues
• Incorrect paper or print settings
• Poor paper condition
• Poor file/image quality
  
  

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