HP OfficeJet Pro 9120e: “ScanToPCActivationApp – Scan to computer is no longer activated”

[A_Gayathri]

The “ScanToPCActivationApp – Scan to computer is no longer activated”message indicates that the printer’s Scan to Computer feature is currently not enabled on the PC. For the HP OfficeJet Pro 9120e All-in-One Printer, the Scan to Computer function must be activated through the HP scanning software installed on the computer.

Troubleshooting steps

1. Confirm the printer is fully set up

   • Power on the printer.
   • On the printer display, select your language and country/region.
   • Make sure setup is completed 
   • If setup was incomplete, scan features to PC might not be active yet.
     
     

2. Reinstall or open HP App and re-add the printer

   • On your PC, install or open HP App.
   • Choose Set Up a New Printer.
   • Let HP App search for the printer and select it.
   • Follow prompts to connect it to the wireless network 
     
     

3. Make sure the printer and computer are on the same Wi‑Fi network

   • Verify the PC is connected to the same wireless network used during printer setup.
   • If the printer was moved to a different network/router, reconnect it through HP App.
     
     

4. Restart both printer and computer

   • Turn the printer off and on.
   • Restart the PC. 
     
     

5. Open and close the front door, then restart the printer

   • Open the printer’s front door.
   • Close it fully.
   • Press Power to turn the printer off, then on again.
     
     

6. Check firmware version

   • On the control panel, go to: Menu > Tools > Maintenance > Firmware
   • Confirm the printer firmware information. 
     
     

7. Complete printer alignment if setup or printhead service was recently performed

   • If the printer was recently unboxed, serviced, or had printhead work done, ensure alignment finished successfully.
   • For 9120 series, you must scan the alignment page to complete alignment:
     • Open scanner lid
     • Place alignment page face-down on the scanner glass
     • Align it with the indicated corner
     • Close lid
     • Select Scan Reason: On the 9120 series, alignment is not complete until the page is scanned. Incomplete setup/alignment can interfere with scanner-related workflows. 
     • Ensure genuine HP printhead/setup cartridges were installed correctly
       • If applicable, verify the printhead is latched properly and the SETUP cartridges were inserted fully.
       • After installation, allow initialization to complete and complete the alignment scan. 

Reasons 

• HP App / printer software is not installed correctly or the printer is no longer associated with the PC. 
• The printer and PC are not on the same Wi‑Fi network.(2.4ghz) 
• Printer setup was not fully completed, including alignment steps required on the 9120 series. 
• A firmware-related state or communication issue may be affecting normal operation.
  
  

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