• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Views : 65,777
12% helpful (33/275)

Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.


✔️ Install the HP Smart app and set up the printer


Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.


    1. Place the printer near the Wi-Fi router.

    2. Make sure paper is loaded in the main tray, and then turn on the printer.

    3. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store.

      If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​


      ⚠️NOTE: Disconnect from a Virtual Private Network (VPN) connection before downloading.
    4. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

    5. If you are using an iOS or Android device, make sure Bluetooth is enabled on the device.

      Bluetooth helps locate the printer during setup.

    6. Open the app to set up your printer.



     7. Restore the network defaults from the printer to place it into first-time wireless setup mode.



✔️ Use the HP Smart app


Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.







  • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

  • Shortcuts: Create shortcuts for printing, emailing, and saving documents and photos.

  • : Securely send documents to a fax machine or fax-capable printer.



➡️ What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

  • An HP printer that supports HP Smart

  • The printer is connected to a wireless network with internet access

    • Android 7.0 and later

    • Apple iOS 13 and later

    • Windows 10 version 1803 and later

      For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com.

    • macOS 10.13 and later

      For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com or set up your printer using Apple AirPrint. Go to for more information.

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.




:LightBulb:We would like to encourage you to post a new topic in the community so our members will be able to help you as well, here is the link to post.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.